What happens after I make a complaint?
The Council will write to you to let you know that we have received your complaint.
We will tell the Health Care Complaints Commission about your complaint and make a preliminary joint assessment. Together with the Commission, we will assess the risk to the public and agree on what to do next, including which organisation should manage the complaint.
We will also tell the Australian Health Practitioner Regulation Agency about your complaint as it is responsible for registering practitioners as well as dealing with complaints in other states and territories.
We deal with complaints in a way that is best suited to the concerns raised. We have separate pathways for health, performance or conduct concerns. You can read more about these different pathways.
Can I see the response from the health practitioner?
The medical practitioner can ask that their response be only used to assess the matter. If this is the case, we must ask for the practitioner’s consent before giving you their response.
Will I be told what happens to my complaint?
Yes. We will write to you and tell you what has been decided and what has happened as a result of your complaint. We will do this when they have finished managing your complaint.