Practitioner

ALERT: Have you had prescriptions lost or stolen? Why you need to report

The Pharmaceutical Regulatory Unit (PRU) is now publishing on the NSW Ministry of Health website prescriber details whose prescriptions/prescription stationery is reported to have been lost, stolen or forged, as a result of an increase in detected forged prescriptions...

Family violence: Can you spot it?

NSW tenancy laws allow medical practitioners to help their patients who are renting their home to escape family violence. Medical practitioners can assist by making a declaration which will help a tenant end their lease immediately, without penalty. Doctors can find...

Hearing member resources

Legal information, codes and guidelines to inform the work of Council and hearing members making decisions under the Health Practitioner Regulation National Law (NSW) .
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, it will be provided to the relevant health professional council, who will let you know in writing that they have received your complaint. The council will also inform the Health Care Complaints Commission.
Who receives my complaint?
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

How do I make a complaint?

You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

Who can I complain about?

You can make a complaint about a registered health practitioner or registered student in NSW.

Who can I complain to?

There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

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