Practitioner

Our role

We work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. We work with the Health Care Complaints Commission to decide the best way a complaint should be managed. In its management of a complaint...

Who we are

An interview with Council President Associate Professor Richard Walsh This page outlines the Council members and their roles and any supporting Staff.
About us Medical Council of NSW
This section is a general overview of what the Medical council does and what regulation we fall under.

Lodging a complaint

You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

Complaint assessment

We manage complaints through our heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives us the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.

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