Useful resources
This section proivdes a list of useful resoucres, including our publications and policies.

Complaint FAQs

Q. I’m a GP and see hundreds of patients each month. Does that mean there’s a high risk someone will complain about me? A. NSW has almost 8000 GPs, yet only 8 per cent of GPs attracted a complaint in 2016/17. Given that GPs have thousands of clinical encounters each...

5 tips if someone complains

No matter how thorough you are in your medical practice, it’s possible that at some point someone will complain about you. If that happens, the Health Care Complaints Commission or NSW Medical Council will contact with you. Don’t panic! Here’s five tips for dealing...

Hot button issues

Each year, the Medical Council considers about 2300 complaints and notifications about medical practitioners in NSW. Complaints cover a wide range of issues, ranging from clinical care and prescribing practices through to concerns about a medical practitioner’s own...

Common complaints about doctors

Complaints MCNSW Infogram

Helping the healers: Doctors' Health Advisory Service

Everyone needs help sometime, and doctors aren’t immune! Health problems, money worries and poor work conditions all create stress that destroys personal wellbeing and happiness. Help is available. We talk to Ms Sarah Foster and Prof Garry Walter from the Doctors’...

Confidence, competence and getting it wrong!

Medical students and doctors display a range of clinical confidence. At one end of a continuum are those who appear untroubled by self-doubt. Perhaps they were the ones who as fourth-year med students took off to work in Uganda and returned with ripping yarns of...

What it means to say 'sorry'

Sometimes, things go wrong. Doctors see it every day – a dire outcome to a simple procedure, a misdiagnosis or a delay in treatment. A good doctor who’s had a bad day. A distressed patient may often just want an incident to be acknowledged. The way a doctor responds to...

Good practice: Resources for doctors

Articles to assist doctors to maintain best practice and high professional standards.
Our newsletters
Newsletters published by the Medical Council.