Complainant
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

Complaint assessment

We manage complaints through our heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives us the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.
Who receives my complaint?
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

How do I make a complaint?

You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

Who can I complain to?

There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

Who can I complain about?

You can make a complaint about a registered health practitioner or registered student in NSW.

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