Complainant
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, it will be provided to the relevant health professional council, who will let you know in writing that they have received your complaint. The council will also inform the Health Care Complaints Commission.
Who receives my complaint?
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

How do I make a complaint?

You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

Who can I complain about?

You can make a complaint about a registered health practitioner or registered student in NSW.

Who can I complain to?

There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

Lodging a complaint

You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading a PDF version and completing complaints from which you can send to us by...
Complaints and concerns
You can make a complaint about the health, performance or conduct of a registered health practitioner in NSW. We have different pathways for managing these different types of complaint.
What you can complain about
You can make complaints to us about the professional performance, professional behaviour, or health of a registered health practitioner.

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