Complainant

Clinical images – don’t let diagnostic snaps be your downfall

Asking for advice on a diagnostic photo is as simple as snap, click, send. But what is the purpose of taking the photo? Did you seek the patient’s permission? How can you maintain confidentiality once you hit send? Doctors are now able to connect and collaborate with...

Stay between 2 and 8 to (safely) vaccinate

While there has been a high demand for flu and measles vaccines of late, these vaccines and others are only effective if they are stored correctly. Flu season reminds us that vaccination storage is an important issue in general practice. Vaccines are delicate...

Friend request or patient at best?

Privacy, confidentiality and trust are at the core of every doctor/patient relationship. With social media providing potential for others to connect and engage with us, how can doctors ensure they maintain professional boundaries with patients when online? At the same...

An interview with Council President Associate Professor Richard Walsh

With a long and successful career in medicine, Associate Professor Richard Walsh comes to the Medical Council of NSW with a distinguished record. We spoke with Dr Walsh about his career and his vision for the Council as its President. Medical Council of NSW (MCNSW):...

Who's who in medical regulation?

It’s not top of mind but understanding how the regulatory puzzle fits together can be useful. Most practitioners don’t think about medical regulation, hoping they will never need to know. But every doctor has a reasonable chance of being the subject of a complaint at...

Access to information

We are required to make certain information available and respond to requests for information. This means that information will generally be released unless there is an overriding public interest against disclosure. From 1 July 2010 the Government Information (Public...

Hearing member resources

Legal information, codes and guidelines to inform the work of Council and hearing members making decisions under the Health Practitioner Regulation National Law (NSW) .
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

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