Lodging
a complaint

Overview

You can make a complaint to us or to the Health Care Complaints Commission.

You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading a PDF version and completing complaints from which you can send to us by post or email.

It is helpful if you include as much information as possible in your complaint, such as the name of the practitioner, their profession and any other information about what happened. If you need help putting your complaint in wirting you can call us on 1300 197 177.

Lodging
a complaint

Stage one

Understanding a complaint

Complaints are concerns about the care, treatment or behaviour of a registered health practitioner.
Find out more about who can make a complaint and your rights in the complaint process.
Find out more about the health professions you can complain about.
Find out more about the different organisations involved in managing complaints about health practitioners or students.
Find out more about how you can make a complaint.
Stage two

Making a complaint

Make a complaint using online complaint form or download a PDF complaint form and send it to us by email or post.
Make a complaint using the online complaint form.
Download complaints form to send it by email or post.
Stage three

What happens after I make a complaint?

Find out more about what happens after you make a complaint.
Find out more about who receives and who manages your complaint.
Find out more about what happens once you have made a complaint.
Find out more about how we manage your information.
Find out more about what happens if the Health Care Complaints Commission manages your complaint.