What are the possible outcomes of a complaint?
There are many different possible outcomes of a complaint, including:
A council won't take any action where it does not have jurisdiction. This includes:
- complaints about organisations that provide health services in NSW such as a hospital or clinic,
- complaints about registered health practitioners or students in states other than NSW
- complaints about unregistered health practitioners
- customer service or consumer complaints about issues such as requests for refunds or queries regarding billing
No further action following a council process
After we have looked at your complaint, we might decide that we don’t need to take any more regulatory action to manage risk to the public and protect public safety. Sometimes this is because the practitioner has learned from what has happened and we think the same thing may not happen again. Other times it’s because we interviewed or counselled a practitioner.
We will tell you what we decide to do and what has happened.
Sometimes as a result of a complaint, a practitioner’s practice is restricted in some way to keep the public safe. This is done by imposing conditions on their registration.
The Council has the power to act quickly in urgent cases by suspending a practitioner’s registration to protect public health and safety, or in the public interest, while we make other inquiries. This is an interim step called taking ‘immediate action.’
NCAT can also suspend a practitioner’s registration for a fixed period of time, following a finding of professional misconduct.
NCAT can cancel a practitioner’s registration, following a finding of professional misconduct. You can read more about tribunal decisions.
We always monitor a practitioner’s compliance with any restrictions that have been imposed on their registration. You can read more about what we do and how we do this.