Health Conciliation Registry
What is conciliation?
The Health Conciliation Registry (HCR) was established by the Health Care Complaints Act 1993 (NSW). The HCR is an independent organisation separate from the health professional registration boards and the Health Care Complaints Commission (HCCC). The Registry cannot accept complaints directly from the public.
Conciliation is an opportunity for the parties to discuss a health care complaint and agree on possible options for a final outcome. A professional conciliator assists the process in a neutral setting
Where can I get more information?
If you would like more information about the HCR or the conciliation process you can contact the HCR on the telephone number listed below. Also, if you have a suggestion, comment and or complaint about the HCR and or the conciliation process please contact the HCR either by telephone or in writing on the number or address listed below.
Click here to view Health Care Complaints Commission information on 'Resolving complaints - conciliation'.
How can I contact the Health Conciliation Registry?
| Office address: | Level 12, 323 Castlereagh Street (close to Central Station) |
| Postal address: | LMB 18, Strawberry Hills NSW 2012 |
| Telephone: | (02) 9219 7444 or 1800 043 159 (toll free from regional NSW) |
| Fax: | (02) 9281 4585 |
| Translating Interpreter Service (TIS): | 13 14 50 (Monday to Friday 9.00am to 5.00pm) |
