Answer: The NSW Health Care Complaints Commission will continue to have responsibility for investigation and prosecuting complaints in NSW. The Health Professional Council Authority, including the Medical Council of NSW, will be responsible for managing complaints relating to health, performance and conduct issues relating to the practice of health and medical practitioners in NSW.
Notification about a regulatory matter to the Health Professional Councils Authority (HPCA) must be in writing, clearly setting out the reason(s) for the complaint, name of the practitioner etc. The HPCA can be contacted on 1300 197 177 (for all professions except medical); the postal address of the HPCA is: Locked Mail Bag 20, HAYMARKET NSW 1238.
A notification about a regulatory matter in relation to a doctor can also be made to the Medical Council of NSW, tel: 02 9879 2200; postal address of the Council is PO Box 104, GLADESVILLE NSW 1675.
